At Cakers, we are committed to delivering fresh and delicious cakes with high-quality standards. Due to the nature of our food products, we have a flexible replacement and refund policy to ensure your complete satisfaction.
Replacement Policy
- Orders can be replaced if the received product is different from what was ordered or if there is a clear issue affecting its quality.
- Customers must contact us within two hours of receiving the order and provide a clear photo showing the issue.
- The product will be replaced with an identical one free of charge, or a store credit of the product's value will be issued for future use.
Refund Policy
- Since our cakes are freshly made to order, products cannot be returned once received.
- If an error occurs on our part, we will either refund the amount or offer a replacement product based on your preference.
General Terms
- The product must be in its original condition, without any modifications or consumption.
- This policy does not cover cases where the error was due to incorrect order details provided by the customer or a change of mind after receiving the product.
- Cakers reserves the right to decline any replacement or refund request that does not meet the above conditions.
For inquiries or replacement requests, contact us:
WhatsApp: +966 538458698
Cakers – Ensuring a Sweet Experience Every Time!
